Copy & Mail-Room Solutions Ltd (CMS) Returns & Refund Policy:
If you’re looking to return or exchange your CMS order for whatever reason, we’re here to help!
We offer returns or exchanges within 30 days of receiving your order.
You can return your product for online store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged unless deemed faulty by CMS.
- Returned items must be returned in original packaging & fit for resale.
- Returned items must have no visible signs of wear or use.
To initiate a return or exchange, please complete the following steps:
- Email firstname.lastname@example.org giving your name, contact number, email address and order ID.
- Outline the products you wish to return or exchange from your order.
- Send all items back to us.
- Refunds or online store credit will be processed within 10 working days.
- Once original product is received by us, when a replacement is required, we send a replacement product within 5 working days.
- If the replacement product is a higher cost, we will require payment of the difference, prior to shipping the replacement.
- Any return shipping fees are the customers responsibility.
- It is the customers responsibility to ensure the product or products are returned to CMS intact & undamaged.
- Return items are subject to a 25% restocking fee.
- If you have any questions or are unsure about any aspect of our Returns & Refund Policy, please call 01 8645088 or email email@example.com